COMPANY NAME: TARDIS LLC
Address: 5830 E 2nd St, Ste 7000 #29051, Casper, Wyoming 82609, USA
Email: contact@myaalyra.com
Website: www.myaalyra.com
Refund Request Period: 90 days from the date your order is delivered.
Returns: Aalyra™ does not accept physical product returns.
Refunds: Depending on the reason for the request, a refund ranging from 30% to 100% of the order value may be granted to prevent abuse of our refund policy.
Restocking Fees: None.
Refund requests must be submitted within 90 days of receiving your order.
The refund amount depends on the reason provided:
Defective or incorrect product: Full refund (up to 100%)
Product used, damaged, or excessively worn by the customer: Partial refund (30% to 70%)
The following products are only eligible for a full refund in the event of a verified defect:
Hygiene or personal care products that have already been used
Customized or made-to-order products
To request a refund:
Visit the "Contact Us" page on our website, or
Send an email to contact@myaalyra.com
Please include the reason for your request and attach any relevant evidence, such as photos or a detailed description of the issue.
Our customer support team will review your request and notify you of the outcome.
Approved refunds are processed within a maximum of 21 days after approval.
Refunds will be issued using the same payment method used for the original purchase.
Please note that original shipping costs are non-refundable unless the order is canceled due to a defective product or a shipping error.
Defective or damaged product: 100% refund
Incorrectly delivered product: 100% refund
Where required by applicable consumer protection laws, customers may have a statutory right to cancel their purchase.
To provide additional customer protection, Aalyra™ voluntarily extends its satisfaction guarantee to 90 days from the date of delivery.
If you have a dispute regarding a refund decision, we encourage you to contact our customer support team first so we can work together toward a resolution.
If no agreement can be reached, you may contact the appropriate consumer dispute resolution authority in your jurisdiction.
If you have any questions regarding this Refund Policy, please contact us:
📩 Email: contact@myaalyra.com
🖥️ Online Contact Form: Available on the "Contact Us" page of our website.
